Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
- Within Tamil Nadu: 2–5 business days.
- Outside Tamil Nadu: 3–7 business days.
- International Orders: Delivery times vary; contact us for details.
Click on “Sign Up” on the website, provide your email, set a password, and fill in your personal details to register.
Contact our customer support team immediately to update your shipping address before the order is dispatched.
After shipping, you will receive an email with a tracking number and a link to monitor your order’s status.
No, we do not store credit card information. Payments are processed securely through our payment gateway.
Yes, applicable sales tax will be calculated and displayed at checkout based on your location.
Yes, we offer international shipping. For specific details about your country, contact us at contact@ellampillaisarees.com.
We aim to ship all items in one package. If not, you will be informed with separate tracking numbers.
If you need to swap an item
Returns and Exchanges
Please refer to our Refunds and Returns Policy for details on return eligibility and instructions.
If you received an incorrect item, contact customer support immediately to arrange for a replacement or return.
If your order is damaged, please take photos of the item and packaging, and contact customer support within 48 hours of delivery to initiate a return or replacement.
Once your return is approved, we will provide you with the return address via email.
You can reach us at contact@ellampillaisarees.com or call/Whatsapp us at +91 86670 31955 for assistance.
Contact customer support immediately to update your shipping address before the order is dispatched.
Orders can only be modified or canceled before they are processed. Contact customer support as soon as possible to request changes or cancellation.
Currently, we do not offer pre-orders. However, you can check back or subscribe to notifications for updates on restocks.